Return & Shipping Policy

Last Updated: June 2026

Overview

At Fashnixo, we want you to love your jacket. However, we understand that sometimes a product may not meet your expectations. This policy outlines our shipping procedures and return guidelines to ensure a clear, fair, and hassle-free experience for all our customers.

If you have any questions about our policies, please don't hesitate to contact us.

Shipping Policy

Order Processing Time

  • Orders are processed and prepared for shipment within 1–3 business days of order confirmation.
  • Custom or personalized orders may require additional processing time — we will communicate any delays to you promptly.

Delivery Time

  • Estimated delivery times vary depending on your location:
    • Domestic (USA): 3–7 business days
    • International: 7–14 business days (may vary due to customs)
  • These are estimates and not guarantees. Delays may occur due to shipping carrier or customs clearance.

Shipping Rates

  • Shipping rates are calculated at checkout based on your selected shipping method and destination.
  • We offer flat-rate shipping for standard orders and expedited options where available.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking number via email.
  • You can track your shipment directly through our website or the carrier's portal.

Customs, Duties, and Taxes

  • For international orders, customs duties, taxes, and import fees are the responsibility of the customer.
  • We recommend checking with your local customs office for applicable fees before placing an order.
  • Fashnixo is not responsible for delays caused by customs procedures.

Incorrect Address

  • Please ensure that your shipping address is accurate at checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer.
  • If you realize an error after placing your order, please contact us immediately at support@fashnixo.com.

Returns Policy

Return Eligibility

To be eligible for a return, the product must meet the following criteria:

  • Return Request Window: Must be initiated within 7 days of delivery.
  • Condition: Product must be unused, unwashed, and in its original condition with all tags attached.
  • Original Packaging: We recommend returning the item in its original packaging to ensure safe transit.

Custom Orders

  • Custom-made or personalized products are generally non-refundable unless there is a manufacturing defect or error on our part.
  • If you have concerns about a custom order, please reach out to us within 48 hours of delivery.

Sale Items

  • Sale items may not be eligible for return unless defective or damaged. Please contact us for clarification before making a purchase.

Return Process

How to Initiate a Return

  • Contact Us: Send an email to support@fashnixo.com with your order number, product details, and the reason for the return.
  • Receive Approval: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  • Ship the Item: Pack the product securely and ship it to the provided return address. The customer is responsible for return shipping costs unless the return is due to a manufacturing defect or our error.

Return Processing

  • Once we receive your returned item, we will inspect it within 3-5 business days.
  • If the return is approved, your refund will be processed to the original payment method.
  • Refunds typically appear on your account within 5-10 business days, depending on your financial institution.

Refunds & Exchanges

Refunds

  • Refunds are issued for the price of the product, excluding original shipping charges (unless the return is due to our error).
  • Shipping charges are non-refundable.
  • All refunds are processed after successful inspection.

Exchanges

  • If you wish to exchange a product for a different size, color, or style, please initiate a return and place a new order.
  • Exchanges are subject to availability.

Damaged or Defective Items

We take pride in the quality of our products. If you receive an item that is damaged or defective:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number, photos of the damage/defect, and a brief description.
  3. We will work with you to resolve the issue — either by sending a replacement, issuing a refund, or offering a partial refund.

Contact Us

If you have any questions about our Returns & Shipping Policy, need assistance with a return, or want to check on the status of your order, please reach out to us:

📧 Email: support@fashnixo.com
📍 Location: Los Angeles, California, USA

We're here to ensure you have a seamless and satisfying experience with Fashnixo.